Shipping & Returns & Refunds

Fast & Reliable Delivery

Your Eagle Gifts order typically arrives within 3–5 business days. Most shipments are sent via tracked air mail for faster, secure, and reliable delivery.

If you have a specific delivery deadline, let us know in advance, and we’ll do our best to accommodate your request.

Order Processing

Orders placed today are dispatched the next business day. Orders submitted on Friday are shipped the following Monday.

Shipping Costs

FREE SHIPPING is available on all orders.
We deliver to most countries worldwide and cover the majority of shipping costs, making it easier and more affordable for you to receive your Eagle Gifts.

Order Tracking

All orders include online tracking. Once your order ships, you will receive a tracking number via email, allowing you to monitor your package every step of the way.

If you don’t receive a tracking email within 24 hours, please contact us at info@eagle.gifts.

Contactless Delivery

Your safety is our priority. We offer contactless delivery, so no signature is required, helping to maintain minimal physical contact and support safe delivery practices.

Returns & Refunds

At Eagle Gifts, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

Returns

You may request a return under these conditions:

  • Requests must be made within 14 days of receiving your order.

  • Items must be unused and in their original condition, including all parts, manuals, accessories, and packaging.

  • Products must be returned in their original retail packaging.

To initiate a return, contact us via email at info@eagle.gifts, including your order number and a brief explanation of the reason.
Do not send items back without contacting us first, as unauthorized returns may not be accepted.

Non-Returnable Items

For quality and safety reasons, the following items are non-returnable unless they arrive damaged or defective:

  • Fully or partially assembled DIY kits

  • Products damaged due to misuse or incorrect assembly

  • Items returned without original packaging or missing parts

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours of delivery.

To resolve the issue, we may request:

  • Photos or videos clearly showing the problem

  • Your order number

Depending on the situation, we will offer:

  • Replacement parts

  • A replacement product

  • A refund (full or partial)

Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

  • Approved refunds are processed to your original payment method.

  • Refund processing usually takes 2–5 business days, depending on your bank or payment provider.

Please note:

  • Original shipping fees are non-refundable unless the return is due to our error.

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Order Cancellations

  • Orders can be canceled before shipping for a full refund.

  • Once an order has shipped, it cannot be canceled and must follow the return process instead.

DIY Kit Disclaimer

Some Eagle Gifts products are DIY mechanical model kits designed for hands-on assembly. Minor variations, learning curves, or assembly mistakes are not considered defects.

We recommend carefully reviewing the product description and assembly instructions before purchase.

Need Help?

We’re always happy to assist you:

📧 info@eagle.gifts
🌐 www.eagle.gifts

Thank you for choosing Eagle Gifts — where artistry, innovation, and inspiration take flight.